Conflict is inevitable — but chaos is not. De-Escalation 101: Managing Conflict in the Church teaches your safety team, ushers, greeters, and ministry leaders how to recognize tension early, respond calmly, and resolve conflict before it becomes a crisis. Through real-world church scenarios, practical communication tools, and Biblical principles, you’ll learn how to keep your congregation safe while showing the compassion and composure of Christ. From disruptive visitors to domestic disputes, this course equips you to lead with wisdom, courage, and control when emotions run high.
Course Content
Course Introduction
Module 1 - The Foundation of De-Escalation
Module 2 - Practical De-Escalation Techniques
Module 3: Handling Common Church Scenarios
Module 4: Team Response & Next Steps
Conclusion
Welcome to De-Escalation 101
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The Foundation of De-Escalation
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Module 2, Lesson 1- Active Listening & Empathy
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Module 2, Lesson 2: Verbal Tools for Calm Communication
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Module 2, Lesson 3: Managing Emotions Under Pressure
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Module 3, Lesson 1: Disruptive Visitor
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Module 3, Lesson 2: Conflict Between Members
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Module 3, Lesson 3: Domestic Violence & Custody Disputes
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Module 3, Lesson 4: Mentally Ill or Distressed Individual
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Module 4, Lesson 1: Team Communication During Escalation
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Module 4, Lesson 2: When Words Fail – Calling for Help
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Module 4, Lesson 3: Scenario Walkthroughs – Putting It All Together
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Course Wrap-Up & Final Encouragement
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